Frequently asked questions

Customer Service

How do I contact Agatha's customer service ?

The AGATHA FAQs are designed to answer most questions in full detail.
If you still wish to contact one of our customer representatives, you can reach us:

By filling out the contact form on the “Contact us” page we will get back to you as soon as possible
By telephone on +33 (0)1 53 56 72 14, from 10am to 5pm (GMT +01:00) Monday to Thursday, from 10am to 12pm on Friday (excluding French bank holidays).

Security and confidentiality

What is the confidentiality policy?

You are not required to give any personal information when using the www.agathaparis.com website.
On the other hand, should you open an account on our website, we do collect the information necessary for invoicing and delivering any products you might order, such as your name, address, email, etc.
The www.agathaparis.com website agrees to share your contact details only with the third parties involved directly in the order process: banking establishment, delivery service, etc. The only case in which we share any personal information is when we are legally obligated to do so, such as in the event of a complaint, for example.

Is www.agathaparis.com a secure site?

Any information transmitted through our site is processed securely, using up-to-date Internet protocols. Any financial information is stored on the secure site of our bank and not on the www.agathaparis.com website.

Account and password

How do I create an account on www.Agathaparis.com?

At the top of the homepage, click on “My account: connect”, then on “Create your account”. Fill in the registration form and then click on “Submit a request”. You will receive an email that will allow you to activate your new Agatha account.

How do I identify myself if I’ve forgotten my password?

At the top of the homepage, click on “Identify yourself”, then on “Forgotten password”. You will receive an email that will allow you to set a new password.

How do I change any personal information on www.Agathaparis.com?

You can modify your personal information at any time by clicking on “Identify yourself”. Following identification, click on “My Agatha”; you can then edit your personal information.

How do I unsubscribe from the newsletter? 

All you have to do is either click the link “If you no longer want to receive our newsletters, please click here” that is located at the bottom of each newsletter, or click “Modify” in the “Newsletter” section of your “MyAgatha” profile.

Orders and deliveries

Where can I find my order basket? 

Your basket can be found at the upper right hand corner of the homepage. You can access it by clicking on “My basket”.

How do I know that my order has been registered?

After having validated your order and making your secure payment, you will receive a confirmation email summarizing the order.

What is the delivery area covered by www.Agathaparis.com?

AGATHA delivers throughout metropolitan France including Corsica and Monaco, the United States, Canada, and in all countries of the European Union such as :
Germany, Austra Belgium, Bulgaria, Cyprus, Denmark, Spain (except the Canary Islands), Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, the Netherlands, Poland, Portugal, Romania, the United Kingdom, the Czech Republic, Slovakia, Slovenia, Sweden, and Switzerland.
Unfortunately we are unable to deliver to the French Overseas Departments and Territories.

What are the delivery costs?

Delivery costs are fix at €6 whatever the weight of the package is, for all the shipment in France métropolitaine. For all the orders superior than €80, the delivery cost will be offered in case of the shipment in France métropolitaine.

For the international shipment, the delivery costs are calculated based on the delivery point as well as on the order’s total weight and volume. We will indicate the exact delivery costs for each of your orders once we have the delivery address and the desired means of transport.

Is it possible to have something gift wrapped?

When validating your order, you can choose to have your purchase gift wrapped. Your purchases will then be delivered wrapped in gift paper with a ribbon and an Agatha gift tag.

Exchange and return (Refund)

How do I exchange an article ordered on www.Agatha.fr website?

You may exchange non-sales articles ordered on www.agathaparis.com within 30 days following the date of the reception of your order.

To exchange a non-sales product that you have ordered on www.agathaparis.com, AGATHA would like to propose you to visit one of our boutiques (except El Corte Inglés corners) with the invoice. If you do not have our boutiques near by, you may send an email to our Internet Department  by precisely indicating the order number, the reference number of the article that you have ordered, and the article that you would like to have in exchange. If the exchange is possible (subject to stock availability), your article has to be returned by post in its original condition in the original packaging, along with the invoice to the address below : 

AGATHA
Département Internet - Return
BP 40304 Aubervilliers 
93534 La Plaine Saint Denis CEDEX
France


Once we received your package, the exchange will take place within 15 days (subject to stock availability).

For sales products ordered onwww.agathaparis.com, you may exchange within 7 days following the date of the reception of your order and this is to be proceeded exclusively by post. You first have to send us an email to Internet Department by precisely indicating your order number, the reference number of the article that you have ordered, and the article that you would like to have in exchange. Once we confirm you the exchange is possible (subject to stock availability), your article has to be returned by post in its original condition in the original packaging, along with the invoice to the address below :

AGATHA
Département Internet - Return
BP 40304 Aubervilliers 
93534 La Plaine Saint Denis CEDEX
France

Once we received your package, the exchange will take place within 15 days (subject to stock availability).

How do i return an article ordered on www.agathaparis.com website and have a refund ?

You may return any articles including sales products ordered on www.agathaparis.com within 14 days following the date of the reception of your order. The article has to be returned in its original condition in the original packaging, along with the invoice to the address below by post :

AGATHA
Département Internet - Return
BP 40304 Aubervilliers 
93534 La Plaine Saint Denis CEDEX
France

Once we received your package, the refund will take place within 15 days to your credit card with which you have made your payment.

Means of payment

What means of payment are accepted on www.Agathaparis.com ?

You can pay online with a credit card (Visa, Mastercard). You must enter the number of your bank or credit card and the expiration date on the relevant page.

After-sales service

What type of guarantee is offered for Agatha jewellery?

The Agatha International Guarantee

Agatha prides itself on the perfect quality of its jewellery, ensuring great care at every step of their production from design to sale.

Authentic Agatha jewellery is sold exclusively in authorised points of sale bearing its brand name. The list of addresses and telephone numbers to these points of sale is updated regularly on the Agatha catalogues and on the www.agathaparis.com website.


Agatha offers a repair service whose pricing policy is available upon request in Agatha boutiques or on the www.agathaparis.com website.

The legal warranty

Apart from the International Warranty, customers in France are also covered by a statutory warranty as set out in articles 1641 through 1649 of the French Civil Code and in articles L. 211-4 and subsequent of the Consumer Code. As such, Agatha is liable for any redhibitory defect or flaws as set out in the aforementioned provisions, which are reproduced in full on the www.agathaparis.com website.

Where shall I take/send my Agatha jewellery for repair?

You can leave your jewellery for repair in any of the AGATHA boutiques.

How do you look for a particular item?

There are several ways to search for an item: by type of product, by colour or by collection.
Just type your search in the “search” field located in the upper right menu and click “ok”.

 How can I refine my search without looking for a particular item?

You can browse the www.Agathaparis.com website using the filters located in the tabs of the e-boutique section. You can also check the sections “Mosaic” and “Stylebook” located in the upper menu.

How long does the repair work take?

You should count on an average of 7 weeks for repair work.

How much does the repair work cost?

In order to know our repair costs, please contact us.

Caring for your jewelry

Jewellery is delicate and should not be subjected to abrasion or chemicals.
Wear your jewellery often; the open air will help conserve it, ensuring its sparkle and charm. Enjoy the pleasure of its beauty. To avoid scratches, you should always store each piece carefully away from any other jewellery that might scratch or damage it. Mother of pearl is especially sensitive to cosmetics (soap, hairspray, perfume, etc.). When using cosmetic products, you should therefore wait until any volatile components have evaporated - at least 30 minutes - before putting on your jewellery.To clean a piece of jewellery, you should use very gentle cleansers only, such as those intended for delicate wools or lingerie, and even then use caution. Chamois clothes, designed for cleaning your silver jewellery, are available in our boutiques.

Recruiting

How can I apply for a position with Agatha?

You can view our employment advertisements and apply directly on the website in the section “Discover Agatha”, “Join us”
You can also send us your application by post to the following address: AGATHA Service Recrutement Bat 258, 43/45 Avenue Victor Hugo, 93300 Aubervilliers.

Gift card

How to get a Gift Card?

Our gift cards are only available in the shop and are not valid on Agathaparis.com. Do not hesitate to ask for more information in our shops.