Pour garantir votre sécurité nous avons mis en place les dispositifs suivants :

• Le port du masque obligatoire.
• Le respect des distanciations sociales.
• De multiples désinfections par jour.
• La mise à disposition de gel hydroalcoolique.
• La réduction de contacts au minimum.

Votre sécurité passe avant tout, c'est pourquoi la capacité d'accueil de nos bijouteries a été temporairement réduite afin de garantir le respect de la distanciation sociale.

Nous souhaitons vous apporter entière satisfaction, aussi après une désinfection des bijoux et de vos mains, un essayage sera possible.

Toutes les mesures nécessaires ont été prises pour garantir la sécurité de nos collaborateurs et l'hygiène lors du traitement de vos colis

Suite aux dernières annonces gouvernementales, le pass sanitaire vous sera demandé à l’entrée de certains centres commerciaux pour accéder à nos bijouteries Agatha.
Veuillez trouver ici, la liste des bijouteries concernées.

You can follow your order in the "my purchase" section of your personal account on Agatha.com, then click on the link "follow my order".

You can also click on the order number after reception of the shipment e-mail.

You will be then redirected to the website of the delivery company.

On this website, you will be able to see the progress of your order : "in preparation", "shipped", "delivered".

When you add one or more pieces of jewellery or accessories to your basket, you can then click on "view my basket" or find your basket directly from your customer account.
You must click on "I validate my basket" to place an order.

1) Identify yourself
You can identify yourself before placing your order to obtain your loyalty points. To do so, enter your login and password in the "I already have an account on the site" section. If you don't have an account yet, don't hesitate to click on ""Create an account"", it will make your future purchases easier. Finally, this step is not compulsory, you can order without logging in, to do so click on "continue without registering".

2) Delivery
First of all, you will have to choose a country of delivery in the list.
Then, you will be able to check the delivery method you want:
- Standard home delivery in France SoColissimo
- Express delivery France 24H Chronopost
Then, you will have to indicate your personal information, your delivery address and billing address if they are different.
You also have the possibility to specify if this purchase is a gift, and, if it is the case, you will be able to add a message in your order.

3) Payment
You have the choice between different payment methods: credit card or Paypal.
Make your choice and enter your payment information to pay and access your order confirmation.
Once the payment is validated, you will receive an order confirmation by e-mail.

It is possible but not encouraged to order without creating an account. Indeed, creating an account allow you to access all of your previous purchases, your returned items and your favorite items and shops. You can also follow the amount of loyalty points you collect

Histoire d'or FAQ Histoire d'or FAQ 100% 10 B21 You can access your bill of purchase and download it in your account on Agatha.fr! It won't be included in your package.

All of our jewels are considered to be gifts, that's why they all are delivered with a case and an Agatha bag! You can choose to add a personal message when ordering, for the person who receives your gift.

VAbsolutely! You will just need to specify that request while ordering, during the "delivery" step.

Do not worry, you absolutely can buy a jewel and return it in the next 30 days after reception of the item.

You unfortunately cannot cancel or modify your order after paying it. Otherwise, you can order another time after having returned the first one.

When shipped, you will received an e-mail of confirmation. You will then have the tracking number of your order.
You can track the delivery by clicking on the tracking number.
Or, you could connect to your online account and find the number in "my purchases":

• Statut "Preparing" : your order is being prepared by our logistics team. The shipment company does not have it yet.
• Statut "Shipped" : your order is being processed by the shipment company.
• Statut "Delivered" : You order was delivered.

If you did not received your order, do not hesitate to contact the customer care service on the01 53 56 72 00,or at the following e-mail adress : service.clients@agatha.fr

Absolutely! You can request a delivery at another adress!

Our different options of delivery are the following:

- Standard home delivery in France SoColissimo
- Standard delivery France in a Relay Point with Mondial Relais
- Express delivery France 24H Chronopost
- SoColissimo Europe delivery

Do not worry, if you don't like your jewel, you can alway exchange it (only in stores) or getting refunded after 30 days.

To do so, you must declare your return by logging into your "My Account" section and clicking on "My Purchases". Then select the order you wish to return and click on the "Make a return" button. You can then indicate which items you wish to return.

Y The products must be returned in their original packaging, with their label and any accessories, in perfect condition for resale. They must not be used, washed or damaged.

The refund will be made to the payment method you used in the first instance.

- If you paid with a credit card, you will be re-credited to your bank account.
- If you paid with your Paypal account, you will be reimbursed on it.
- If you have paid with a credit or are returning a gift, you will be reimbursed with an online credit

To learn more about our refunds, you can consult our general conditions of salehere

Don't worry, the refund process is triggered when your item arrives at the warehouse, it may take a few days.

For your greatest joy, returns are possible up to 30 days after receipt of your order

The different payment methods available on the Agatha.fr website are :

Bank card, loyalty vouchers and Paypal

Credit notes are valid for 1 year from the date of issue.

To be able to benefit from private sales on the site, you must be a member of the loyalty program.

If you do not have an account and have not yet purchased in store, you can create one and benefit from the private sales after logging in on the Agatha.fr website.

If you already have an account, log in and enjoy the private sales.

If you have made a purchase in store and entered your email address, create an account with that same address and log in with it to collect your loyalty points and take advantage of private sales offers.

Créez un compte avec l'adresse mail utilisée en magasin, vos informations seront automatiquement dans votre compte.

With your Agatha account, 1€ = 1 point. Once you have collected 200 points, you will receive a 10€ voucher. In addition, you will also be entitled to a €10 voucher on your birthday!

No, you don't earn loyalty points by buying products on special offers or sale.

If after reading our FAQ you haven't found an answer to your question, don't worry, we remain at your disposal to help you and answer your request efficiently at 0153567200 or by email at the following address: service.clients@agatha.fr or by the contact formular here