PRIVACY POLICY AND COOKIES
Security and privacy Is www.agatha-paris.com secure? What is the privacy policy?
Is www.agatha-paris.com secure?
The transmission of information on our site takes place in a secure context, using the protocols in force on the Internet. Payment card numbers are not stored on www.agatha.fr but on the secure site of our banking institution Adyen. Your purchases are completely secure, we are committed to the security of your bank transactions.What is the personal data processing policy "Privacy Policy"?
You can use www.agatha-paris.com without providing any personal information. However, when you open an account on our site to place an order, we collect the data necessary for billing and delivery of your order: your name, address, e-mail address, telephone number, etc. As a merchant, we therefore collect a certain amount of information necessary to process orders. We commit ourselves to you, visitors and customers of our site, in order to guarantee the strict confidentiality of the personal information that you provide to us and to divulge your details only to third parties involved in the order process: banking institution, delivery service, etc. We will only disclose personal data if we are legally obliged to do so, for example as a result of a complaint.General provisions
The following provisions concern all processing of personal data carried out by the controller, unless otherwise stated in the specific provisions.Legal framework - compliance with RGPD and French law
We process your personal data for the purpose of fulfilling orders placed on our website and for customer relationship management. This processing is necessary for the performance of pre-contractual measures taken at your request and for the performance of the contract concluded between us. It is based on Article 6(1)(b) of the General Data Protection Regulation (Regulation EU 2016/679 of the European Parliament and of the Council of 27 April 2016 - on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as the GDPR) and on French Law No. 78-17 of 6 January 1978 on data processing, files and freedoms (as amended). The data request is a condition for the conclusion of the contract. It is of a contractual nature. The data subject is obliged to provide the data. Otherwise, they will not be able to place an order on our site.Data controller and other stakeholders
The person responsible for the processing is the site editor, whose identity and contact details are indicated in the legal notice section of the site and are given below. The policy set out below applies to the processing of personal data carried out by AGATHA, a simplified joint stock company under French law with a capital of 2,000,000 euros, registered in the Paris (France) Trade and Companies Register under number 828 378 570, whose registered office is located at 37 rue de Liège 75008 Paris (France) represented by Mr Eric LEFRANC in his capacity as Manager of Renaissance SARL, the legal entity chairing AGATHA. The contact details of the Data Protection Officer are serviceclients@agatha.frDestincipients of the personal data
The recipients of the data are the data controller and its service providers who are involved in the execution of the orders: - financial institutions, - fraud detection and prevention entities, - technology service providers, - suppliers and employees of logistics, transport and delivery services, - providers of customer service related servicesData transfer
The controller does not intend to transfer personal data to a third country or to an international organisation.Duration of storage of personal data
We keep your data for the duration of our business relationship and for as long as necessary for the purposes of the processing. The length of time we need your data varies depending on the type of personal data you have provided to us and the purpose. Your personal data will no longer be used to send you commercial solicitations via email and or sms after a period of three years from your last interaction with us, such as: your last order or your last interaction with our newsletter.Rights of the person whose data is collected
The person whose personal data is collected has the right :- to request from the controller access to, rectification or erasure of personal data, or a restriction of processing in relation to the data subject, - to object to the processing, - to the portability of their data, - to lodge a complaint with a supervisory authority, - to withdraw consent at any time, without prejudice to the lawfulness of the processing based on consent carried out prior to the withdrawal of consent, this right existing exclusively where the processing is based on Article 6(1)(a) or Article 9(2)(a) of the GDPR, i.e. on the consent of the data subject to the processing of his or her personal data for one or more specific purposes
Specific provisions
The following provisions are specific to each type of personal data processing on the www.agatha-paris.com websiteFulfilment of orders placed on our website
Personal data processed - We process the following personal data: title, first name, surname, telephone number, e-mail address, postal address, place of delivery, payment methods, payment information. The processing is intended for the execution of orders placed on our website and for the management of the relationship with our customers. This processing is necessary for the execution of pre-contractual measures taken at your request and for the execution of the contract concluded between us. It is based on Article 6(1)(b) of the GDPR. The request for data is a condition for the conclusion of the contract. It has a contractual character. The data subject is obliged to provide the data. Otherwise, he or she will not be able to place an order on our website.Management of the relationship with our contacts and prospects
We process the following personal data: title, first name, surname, telephone number, e-mail address, postal address, date of birth, language and country from which you interact with us, newsletter subscriptions, login data, geolocation data and browsing data (if you interact with us from your mobile phone, for example) The processing of personal data is intended to manage the relationship with our contacts and prospects. In particular, this processing is intended to : - to provide the data subject with information about news about our organisation, products and services. - To contact you regarding updates or communications of information about the features, products or services provided, including sending quality surveys about the products or services provided. - If you have subscribed to our newsletter, we will process your personal data to manage your subscription, including sending you targeted information about our products or services through various means (such as email or SMS). Similarly, we may send you this information through push notifications if these have been enabled on your mobile device. We would therefore like to draw your attention to the fact that this data processing involves the analysis of your user profile to determine what your preferences are and therefore what products or services are more appropriate to your style for sending you information. For example, based on your purchase and browsing history (i.e., based on the items you have clicked on), we will offer you products that we believe may be of interest to you. This processing of personal data is based on the consent of the data subject (Article 6(1)(a) GDPR). The request for data is of a contractual nature. The data subject is not obliged to provide the data. If the data subject does not provide the data or withdraws his or her consent to the data processing, he or she will not be able to receive information about news from our organisation, our products and services.Customer relationship management
We process the following personal data: title, first name, surname, telephone number, e-mail address, postal address, date of birth, nationality, product or service purchased, purchase price, discount if any, promotional offer if any, date and place of purchase, place of delivery, distribution channel, payment method, payment information, loyalty card holder for membership of the MAC (My Agatha Club) loyalty programme. The processing of personal data is intended for the management of the relationship with our customers. In particular, this processing is intended to : - to carry out pre-contractual measures taken at the request of the data subject, to perform the contract to which the data subject is a party, to comply with our legal, tax and accounting obligations. - to manage the payment of the products you purchase, regardless of the payment method used. - to activate the necessary mechanisms to prevent possible fraud against you and us during the purchase process. If we consider that the transaction may constitute an attempt at fraud, this processing may result in the transaction being blocked. - to manage possible returns after purchase and to manage requests for information on the availability of items, the reservation of products via the website www.agatha.fr, or to provide you with the services related to the e-booking functionality depending on the availability of these options at any given time. - for billing purposes and to provide you with tickets and invoices for purchases made via the website www.agatha-paris.com - To respond to requests or queries made through the Customer Service channels: we only process personal data that is strictly necessary to manage or resolve your request or query. - to contact you regarding updates or communications about features, products or services, including sending quality surveys about the products or services provided. - to provide the data subject with information about news about our organisation, products and services. If you subscribe to our newsletter, we will process your personal data to manage your subscription, including sending you targeted information about our products or services through various means (such as email or SMS). Similarly, we may send you this information through push notifications if these have been activated in your mobile device. We would therefore like to draw your attention to the fact that this data processing involves the analysis of your user profile to determine what your preferences are and which products or services are therefore more appropriate to your style for sending you information. For example, based on your purchase and browsing history (i.e., what you have clicked on), we will offer you products that we believe may be of interest to you. Remember that you can unsubscribe from the Newsletter at any time and at no cost through the "Newsletter" section of the Platform, as well as through the indications provided in each communication. If you do not wish to receive push notifications, you can deactivate this option on your mobile device. - For promotional purposes (e.g. to run competitions or to send your list of saved items to the email address you provide). By participating in a promotion, you authorise us to process the data provided in relation to each promotion and to communicate it through various means such as social networks. The legal basis of each promotional action in which you participate will be made available to you, with more detailed information on the processing of your data. - For usability and quality analysis to improve our services: when you access our website www.agatha.fr you are informed that we will process your browsing data for analysis and statistical purposes, i.e. to understand how users interact with our website so that we can introduce improvements to it. Please read our cookie policy for more information. This processing is necessary for the performance of a contract to which the data subject is party or for the performance of pre-contractual measures taken at the request of the data subject. It is based on Article 6(1)(b) of the GDPR. The data request is of a contractual nature. The data subject is required to provide this data if he or she wishes to benefit from our products or services. If the data subject does not provide the data, he or she will not be able to become a customer, acquire our products or benefit from our services.Automated decision making - profiling
Unless otherwise specified in the specific provisions, automated decisions will be taken on the basis of the data collected. The specific provisions shall specify, for each type of processing concerned, the logic underlying such automated decisions and the significance and the expected consequences of such processing for the data subject. The CRM programme is underpinned by a segmentation logic of RFM (Recency-Frequency-Amount) and PMG (Small, medium or large customer).Use of Google Analytics
Google processes the data mentioned in its privacy policy (https://support.google.com/analytics/answer/6004245?hl=fr / https://policies.google.com/privacy?hl=fr#infocollect). This data includes the IP address of the devices used to consult the site. This processing is used for the purpose of analysis and statistical study of the use of our site. The processing is necessary for the purposes of our legitimate interests in improving and optimising our website for the benefit of users. It is based on Article 6(1)(f) of the GDPR. The data request is contractual in nature. The data subject is not obliged to provide this data and may object to the processing of the data at any time. In order to prevent the collection of data about his/her use of the website and the processing of this data by Google, the data subject should follow the instructions given by Google: http://tools.google.com/dlpage/gaoptout.What happens if you provide us with third party data?
We offer certain features or services that require the processing of personal data from a third party that you have provided to us, such as activating and sending a Gift Card or managing a Gift Voucher application or referral. If you provide Personal Data to third parties, you assure us that they have been informed of the purposes and manner in which we need to process their Personal Data.Information on cookies
We use cookies and similar devices, subject to your consent, to make it easier for you to navigate the online shop, to learn how you interact with us and, in some cases, to provide you with advertisements tailored to your browsing habits.What is a Cookie?
A cookie is a small text file that a website stores on your computer, phone or other device to collect data about your browsing on the site.For what purposes are cookies used in the online shop?
The purpose of our cookies is to optimise your browsing experience. For example, they allow us to remember your preferences (language, country, etc.) while you are browsing. The data collected allows us to improve our online shop, adapting the site to the preferences of each user, etc. We may, with your prior consent, use cookies, tags or other similar devices to obtain information that enables us to show you, either from our website or from third party websites or by any other means, targeted advertisements based on your browsing habits. We do not store sensitive personal information, such as your address, password, credit card details, etc. in cookies.Who uses the data stored in the cookies?
AGATHA uses cookies to ensure the proper functioning and security of the site. They allow us to provide you with the best possible experience. By clicking on Accept, you agree to the use of cookies. You can change your preferences at any time. The information stored from our website is used exclusively by our services, with the exception of cookies, hereinafter referred to as "third party cookies", which are used and managed by external entities in order to provide us with the services we have requested from them with the aim of improving our services and the user's navigation experience. Third party cookies" are mainly used to provide us with access statistics and to guarantee the payment transactions carried out. What cookies are used on the site and for what purposes? Technical cookies: identification and authentication cookies, navigation cookies, interface customisation cookies, favourites cookies, etc. - Functional cookies : are essential for the proper functioning of our site allow you to keep your session and shopping cart details allow secure access to your profile data - Cookies performance allow us to optimise our site collect anonymous information about your visitsretain user data to enable us to analyse and improve the customer experience are never used for commercial purposes - Cookies marketing record your preferences based on your previous visits to our site allow us to provide you with relevant offers via banner ads If you do not wish to use cookies, you should first disable the use of cookies in your browser and then delete the cookies stored on your browser associated with our website. You can do this at any time. For more information on how to configure cookies in your browser, please consult the "Help" menu of your browser.